Our approach to child safety

Success AI Tutor is designed for students aged about 6 to 18. These are the safeguards built into the product today.

The tutor is an AI

The tutor always says it is an AI. It can make mistakes, so important answers should be checked with a teacher or parent. Arithmetic in practice questions and student answers is verified by a calculator.

Moderation

• Messages are screened before reaching the AI. Unsafe requests are declined and redirected to learning.
• Tutor replies are screened before they are shown.
• Instructions that try to change the tutor's rules are ignored.
• Personal information is removed from messages before storage or processing.

If a child may be at risk

If a student mentions self-harm, abuse or being unsafe, the tutor does not try to counsel them. It responds kindly, encourages them to talk to a trusted adult, and shares support services. The event is recorded for review by trained Success Tutoring staff under our escalation process.

Support services

• AU — emergency 000; Kids Helpline (ages 5–25, 24/7): 1800 55 1800; Lifeline (24/7): 13 11 14
• NZ — emergency 111; Youthline: 0800 376 633 or text 234; Need to talk?: Call or text 1737
• GB — emergency 999; Childline (free, 24/7): 0800 1111
• US — emergency 911; 988 Suicide & Crisis Lifeline: Call or text 988
• SG — emergency 995; Tinkle Friend: 1800 274 4788

What we don't do

• No chatting between users.
• No behavioural advertising directed at children.
• No features designed to create emotional dependency on the AI.
• Staff cannot browse private conversations; safety reviewers see only short, redacted excerpts of flagged messages.